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Expected new applications for Mexican trucks to enter the US to be over 9000 in 2005. Most of these newer applications will be to take freight to Port Los Angeles for shipping to Asian markets William Karlsson Jersey Authentic , and importing parts to be assembled and shipped to Mexico and later sold in the US. Many see a little bit of a problem with imported freight in LA stopping on its way to Mexico and unloaded somewhere without permits.

Dirty Mexican trucks will have that clay dirt on them and potentially noxious and non-indigenous weeds on their undercarriages. Since they have to comply with CA excessive grease laws they will be pulled over and cited eventually, but you have to remember the shear volume of trucks out there coming from over the borders. What about the dirt washed off the truck in case of contamination of e. coli and other non-local eco diseases, bacteria and species of insects? Much of their produce is watered with gray water and in some cases raw sewage contaminated water.

Others see another malathion problem brewing with little tiny fruit flies coming in on trucks over the border. If Japan again refuses to buy CA fruit again due to the infestation of another type of fruit fly or other insect it could kill CA agriculture business, which is still about 20% of their economy. There are not enough truck wash-out companies over the borders to clean the interiors and exteriors of these trucks and the water they moght use would also inevitably be gray water too. There is no time to build more truck washes that can handle 9000 trucks a day near the borders. It appears that the FDA will be instituting harsher requirements in areas serviced by the 10, 35 Max Pacioretty Jersey Authentic , 25, 37, 5, 95 freeways. Many agencies are considering the disease issues such as the CDCs. Free Enterprise is looking at ways to service the needs of our people and protect them from possible contamination from foreign markets, but it is a monumental task and it really looks as if no one cares or sees these issues in our Blob of bureaucracy which has sworn to protect us from harm. Think about it. The bugs are.

"Lance Winslow" - If you have innovative thoughts and unique perspectives Oscar Dansk Jersey Authentic , come think with Lance;
How many times have you heard something similar to this in a customer service situation?


Customer: ?Why don't you just do it this way, and it will take care of the situation.?


Customer Service Person: ?I understand what you are saying, but we can to do it this way.?


Then the situation magically goes downhill from there and it is difficult to win back the customer.


What Happened?


The customer service person used the one word that has a powerful negative effect when dealing with customers. The one word, if you can imagine, brings out the horns on the customer's forehead Paul Stastny Jersey Authentic , turns his face red, tightens his teeth, and clinches his hands'the word is but.


This is because but is an exclusive word. The use of but negates everything that was said previously by the customer. The customer then feels alienated and disrespected. It says to the customer, ?You discounted or ignored everything I just said and you are going on with your agenda. Well, you don't respect me Cody Eakin Jersey Authentic , so I won't respect your solution.?


The Solution


Replace the use of but with this powerful, positive word that will make the customer feel like he is are a part of the solution, put a smile on his face, and change the mood to the positive'the word is and. And is an inclusive word. If you think about it, and in math equals the function of addition. The use of and says to your customer Reilly Smith Jersey Authentic , ?I value what you just said, and we will take that into consideration as I share my solution with you.?


Remember, 90% of satisfying the customer is making the customer feel like you are listening to them. The use of and says to the customer I am listening to your input.


Lets apply this to the above scenario:


Customer: ?Why don't you just do it this way, and it will take care of the situation.?


Customer Service Person: ?I understand what you are saying, and we can to do it this way.?


As you can see it is a more positive response to the customer's feedback. Instead of the customer being on the opposite ess for you, positive customer service situations Mark Stone Jersey Authentic , and happier customers. Remember, leave your buts behind and you, too, will provide great customer service.

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Posted On : Jul-05-2010 | seen (215) times | Article Word Count : 529 |

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